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This month the number of Good Chop customer service requests is much higher than usual.

Contact Good Chop Customer Service

Good Chop Phone Numbers and Emails

Toll-Free Number:

  • (800) 352-5267
    Privacy Inquiries
Call customer service

Customer Service:

  • (929) 203-4850

Legal:

  • (800) 952-5210

Good Chop Emails:

Legal
Privacy Inquiries
Send Message
Is this your business?

How to Contact Good Chop Customer Service?

Most Popular Number:

(800) 352-5267
Privacy Inquiries
Total calls: 613 Issues resolved: 10 Last call: Jan 19, 2025
author avatar
PissedConsumer Reporter

Good Chop customer service phone number is 929-203-4850. Call this line to get information about current special offers, product assortment, prices, shipping and delivery. If you need to get in touch with the legal department regarding legal inquiries, please call 800-352-5267. Alternatively, you can call 800-952-5210 to discuss legal issues.
The best day to contact the company via phone is Sunday while on Mondays the customer support team receives many calls and the wait time is quite long.

While there is no Good Chop email address for general consumer assistance, customers can contact the support team via live chat. To join Good Chop live chat, please click the chat icon in the lower right corner of the page. Please note that if you don’t see the chat icon, your ad blocker may be on. To proceed, you need to turn it off.
To contact Good Chop legal department via email, send your inquiries to legal@goodchop.com or privacy@goodchop.com.

The company is headquartered in New York. Good Chop address is 79 Madison Ave 8th FL, New York, New York 10016, United States. You can use this address for mailing or visit Good Chop, speak with a company representative, and discuss your order in person.

Good Chop customer service is available Monday through Friday from 7 am to 9 pm EST. On Saturday and Sunday, the support team operates from 7 am to 7 pm EST. Both live chat and phone support are available during these hours.
The operation hours may change during the holiday season, thus please contact Good Chop customer care beforehand to get information on the working schedule on certain dates.

Good Chop Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Good Chop Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Good Chop is 8003525267. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Wednesday and Thursday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Good Chop may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Good Chop Website:

Corporate Office Address:

Online Meat and Seafood, Inc.
79 Madison Ave 8th FL
New York, New York 10016
United States

Good Chop Customer Service Reviews

2.4 / 5
Poor
Bela Idn
Order

I never got a chance to order the meat I wanted. I didnt know that my order was changed to monthly.

I never changed it that way. So I have a lot of meat and need to take a 3 - 4 month break from ordering.

Read full review
Khary Kyq
Hope i get my order

Just a mix up on the address they fixed no problem thanks...it was easy fast...!@##$%%!$!$$!%!%!%!%!%@

Read full review
Garett Luo
Very good so far
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Good so far no worries I got my answer by reading more about the company and who owns GoodChop Thanks

Read full review
Shaquandra Trd
My feedback
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Not happy with quality. Both boxes shorted hamburger.

Just want to cancel customer service good. Nothing else to say

Read full review

How Good is Good Chop's Customer Service?

Karen s Zij
Karen s Zij
Feels Disappointed | Nov 01, 2024

You really need help with your delivery service.They were 2 days late and everything was thought out.I was very very disappointed

Read full quote
Andrew E Oag
Andrew E Oag
Feels Disappointed | Oct 20, 2024

I'm waiting on the remaining items from the box, that was sent to me, incomplete! I'm expecting it on the 21 of this month! Also, promised November box,Will be complimentary, for all of the trouble! Sounds great, I'll let you know what happens! ,Andrew Ellis

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Jayshon Ykp
Jayshon Ykp
Feels Satisfied | Oct 08, 2024

Very pleased with how they handled my issue

Read full quote
Jacci Ues
Jacci Ues
Feels Satisfied | Sep 30, 2024

Courteous,knowledgeable and helpful

Read full quote
Clara Kcm
Clara Kcm
Feels Neutral | Sep 23, 2024

So far, good.

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Matilyn Gck
Matilyn Gck
Feels Disappointed | Sep 18, 2024

I did not intend to sign up for your service. I was sneakily redirected to you while trying to get in touch with good Chop. Please unsubscribe me and delete any personal information I may have given you. I do not want or need your services and it was very sneaky the way I was misdirected to your side so cancel my subscription and send me an email confirmation confirming that I am no longer subscribed to your service, thank you Rod Marbry

Read full quote

Summary of Good Chop Customer Service Calls

895 TOTAL
CALLS
01:53 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Good Chop?

Activation/ Cancellation Question:

  • “Had cancelled subscription Not done. Notice from bank putting restriction on my card”
  • “Cancel my subscription!!! NOW!!!!”
  • “Cancelling subscription”

Shipping and Delivery Question:

  • “Delivery issues”
  • “Delivery”
  • “Never received order marked as delivered”

Product/ Service Question:

  • “Pay for product order”
  • “Terrible quality”
  • “Defrosted food”

Request for Information Question:

  • “Update”
  • “Question about chicken”
  • “Looking for a deal”

Payments and Charges Question:

  • “Charged to many”
  • “You charged my account. I didnt order!”
  • “Charged my card wrongfully”

Account Question:

  • “To be sure my account is canceled”
  • “My account”
  • “Edit my account”

Staff Question:

  • “Customer service”
  • “Not satisfied with service”
  • “Discontinue service/subscription”

Return/ Replace Question:

  • “Change payment method”
  • “Not getting email to change password so I can order.”
  • “To change my next orde”

Refund Question:

  • “Refund”
  • “Waiting on my Refund …. STILL !!”
  • “My refund”

Cards Question:

  • “My order was thawed and above 40 degrees and discarded.”

Other Question:

  • “Bad meat”
  • “Put on hold”
  • “Rotted steak gone bad”

Compare Good Chop Customer Service To

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